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Launcher hangs

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phxantasia
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Launcher hangs

I have the launcher installed. The launcher will run. But it won't download the game. It hangs on "Connecting" and never gets any farther than that. Is this a known issue or is there something else going on or something else I am missing?

Iathor
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Did you hit the "Patch"

Did you hit the "Patch" button? The launcher UI is a little misleading, it doesn't actually connect to anything until the patch button is hit. There's also another problem that has cropped up recently, which is that a few ISPs seem to be blocking connections to our alpha download server for no obvious reason. That should give an error message, though. If you get that, and you have a VPN handy, try that to get around the ISP block. Otherwise, the launcher is due for an update pretty soon, which should fix that problem by allowing alternate download servers.

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phxantasia
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I had been clicking the patch

I had been clicking the patch button but get fatal error when I do. I don't have a vpn. I guess I will have to wait til the launcher gets an update.

Iathor
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That’s the symptom of the ISP

That’s the symptom of the ISP block, so I strongly suspect that’s what you’re seeing. In at least one case, the block vanished after a few weeks.

There is a major launcher update in progress; I’m not quite sure when it will become available, as it has had some technical problems we’ve been working on.

We expect that update will fix the ISP block, since it is part of the process of switching to a new, scalable download server, and also will support use of a failover server if the initial one fails.

Sorry for the inconvenience.

Tech Team

phxantasia
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I bought a VPN and was able

I bought a VPN and was able to download the game. I have made and saved a character. But I have no clue where or how to select archetype/powersets. Also there is no UI once I am on the starting island nor have I been able to do anything except for run and jump around. What am I doing wrong?

Dark Cleric
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That's all there is at the

That's all there is at the moment. They haven't added powersets/fx, UI, etc. Its just the character creator and the small island map to run around on.

Compulsively clicking the refresh button until the next update.

Iathor
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That’s what’s available so

That’s what’s available so far, though the next release will have some significant additions. The character creator (costume part, anyway) is pretty much finished except for new costume parts, and development is concentrating on other areas now. You should see some of the new work pretty soon, though I can’t give a date.

Actual combat is a ways off still, though that’s one of the areas we are focused on next.

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Promstar
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I get to 93% in a few seconds

I get to 93% in a few seconds and just sits there syncing for eternity, and says fetching windows packchunk26.
I am in Uk on Sky broadband, i only ever manged to get into editor when first launched and then its never worked since.

Promethian Star & Sister Bliss from COH

Iathor
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This behavior in the old

This behavior in the old (currently still on Windows) launcher has been seen a few times; usually just killing it and restarting will fix the problem. The launcher should quickly move back to the place where it was stopped before, it just has to check that it's up to date on the parts it did download. So I recommend just trying again and see if it finishes. If it doesn't, let us know if it hangs in the same place again. If it hangs again, you might want to delete and start over, I believe some people have been successful with doing that with launcher hangs, though generally just restarting the launcher works.

The old launcher code has a few known glitches, and there's a new launcher which is currently not quite working on Windows, but s being used on the Mac. It should make it over to the Windows side at some point; there's a crucial library it uses that has to be rewritten for Win64, unfortunately, before we can get it to work on Windows. It should be much more stable, and allows failover to different servers if one download server isn't reachable for some reason - we've had that happen with unexpected ISP blacklist blocks in a few places in the US. But that's not what you're seeing; with those it just gets an immediate error.

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Promstar
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I have restarted the launcher

I have restarted the launcher, it does go back up to 93% then hangs again.
I have uninstalled the game and reinstalled then it just hangs at 93% again
Seems just not to work. guess ill wait till your new windows launcher is available .

Promethian Star & Sister Bliss from COH

Iathor
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That’s the first time I’ve

That’s the first time I’ve heard of that happening. There sometimes is a pause near the end, but I don’t think it’s usually longer than a couple minutes or so at worst. The only other thing I can think of would be if your main drive was an older, slower one, it might be somewhat longer while the largest file patches on disk.

The new version of the launcher may be your best bet. Don’t have an ETA on that, sorry. And if it doesn’t work, it has much better diagnostics to help us track down the problem.

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Promstar
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Iathor wrote:
Iathor wrote:

That’s the first time I’ve heard of that happening. There sometimes is a pause near the end, but I don’t think it’s usually longer than a couple minutes or so at worst. The only other thing I can think of would be if your main drive was an older, slower one, it might be somewhat longer while the largest file patches on disk.

The new version of the launcher may be your best bet. Don’t have an ETA on that, sorry. And if it doesn’t work, it has much better diagnostics to help us track down the problem.

It is a SSD drive and its less than a year old. As i said the game used to work, but just doesnt anymore the patch just hangs at 93% and ive left it on over night so its def not a time thing. Maybe my UK ISP has blocked it, but then it wouldnt even get to 93% once deleted . so yeah not sure . guess waiting best option.

Promethian Star & Sister Bliss from COH

Iathor
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Yeah, that's really puzzling

Yeah, that's really puzzling then. At that point the ISP shouldn't be having much effect. It pretty much has to be that the download or patching algorithm is getting hung in an unusual place. There's really not much that should be variable in the patcher behavior, given that it's all the same set of files that everyone is using.

About the only thing I can think of is the maximum network packet size (MTU value, it's usually called) might be causing some effect due to the ISP setup interacting with the launcher processing individual packets, and where they end relative to the file structure. That's one of the few things I can think of that's actually variable between different launcher users. There's apparently a way to set the MTU value on an interface in WIn10, but it's sufficiently painful that I don't recommend trying unless you're pretty familiar with the network interface setup on Windows (which I am not, since I'm a Mac/Unix guy).

If you happen to have a VPN setup available, might be worth trying that, since they tend to lower the MTU value due to the VPN packet overhead. It might change the loader behavior if it's getting hit with some weird edge case having to do with ending a specific packet in a bad place.

I don't really have a good handle on what's going on here, and since the old launcher isn't really good about providing error and debug information, I'm mostly reaching for improbable stuff at this point.

Tech Team