RottenLuck wrote:

I kind of agree with WraithTDK. You were treated very badly true, and you have every right to complain as an individual . Doing so as a member of MWM and a representative of said organization you are no longer speaking as an Individual. By using Nexon name you focused on that one business. Sure again as an individual that isn't just your right it's a duty to ensure quality and such. But having that MWM logo under your name people could see it as Missing Worlds Media badmouthing Nexon.
(yes they deserve all the bad mouthing that's not the point.)
From another perspective, you see someone badmouthing McDonald's burgers. Okay, so that one person don't like them he's just voicing his view. Put that same man in a Burger King manager outfit and then suddenly it's Burger King attacking McDonalds. Or some rich white fellow had a habit of saying odd things, his comments might be sexist or racist but who cares its a free nation with free speech. It was even funny to watch him fight with Rosie O'Donnell. Now he's running for President and Now his comments are taking criticism. Why because the President is a representative of the whole population of the U.S. By himself he has free speech but as a representative of everyone the rules change. (please note I gave no mention of his views just how his comments can be taken offensively by some. Please don't take this as political. Just an example how an Individual vs a Rep.)
Perhaps next time doesn't mention the name of the company or organization. "I had an incident with a company thought I won't name names their customer service needs major work. Here at Missing Worlds Media are not just learning from our past but our experience. I will strive to make sure such bad treatment will not happen on my watch here at MWM." as an example. We get what you mean just such speech won't seem as an attack at someone else. (Even if they deserve it!)

Well, this was a tough call. I did this as an individual. It wasn't a bash at the company itself but about how a particular employee acted. I've actually tried to find other channels to bypass this particular roadblock to let the upper management know as a professional courtesy. I posted here as a lesson as to what we should not do as a company. Should I have used the company name? Yes. In fact I used this posting to record what had happened to pass it on to that company so they had a quick reference about what had occured. I had to reveal my background and technical abilities to some degree and needed a way to verify that information. Posting here did that. In fact one of the issues was that the agent was asked about "whitelisting" my MWM domain of my email. He responded they only whitelisted "corporate domains". Umm... So evidence was also needed to show that my email address is corporate. In short I had to show that the employee in question was being given very substantial information about the issue and was simply not passing it on to the proper parties. I didn't "bad mouth" the company, I didn't bad mouth their products. I had a specific complaint about their customer support system. This is critical to all public facing organizations. Please note I didn't identify the particular employee. Also this industry isn't as competitive as a lot of others and a lot of sharing and mutal support is going on behind the scenes. For example recently Square Enix just plugged an indie game company's Kickstarter in their player newletter. (I need to dig that up and plug it myself probably). The community manager and I have had recent friendly exchanges on Twitter. Why? Because the skill set to create great games is a specialized one and people hop from company to company. Building a network of contacts is a must and cordial relationships are important in the industry. Letting each other know of bad actors is also important.